Dell.com's Managing the Electronic Supply Chain Effectively |
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IT & Systems Case Studies Collection Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
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"We're essentially moving every process in our business online, whether it's things we do with our suppliers, our internal operations or our customers. Everything is moving online, and www.dell.com is at the core of that." - Michael Dell, CEO, DELL Computer Corporation. Background Note
The company could incorporate the latest technology in its product lines much before its competitors did, as it kept only a maximum of six days of inventory while most of its competitors stocked inventory for about 40 days.
1] CompuServe, a wholly owned subsidiary of America Online, provides Internet services. The company started its operations by offering electronic mail services and technical support to personal computer users, and expanded its services by providing wide-area networking capabilities to corporate clients, programming, portal content and an Internet service provider.
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